Discussing Technical Problems

[DMWHelper]

1. I lost my password. What should I do?

2. I registered today and still haven't received my activation code. Please, help!

3. How do I change my email?

4. How do I change my password?

5. I’ve entered correct both username and password, but I’m still receiving the error message while logging in.

6. How can I send a technical report to administrators?

7. How do I enable cookies in my browser?

8. How do I enable JavaScript in my browser?

9. How do I clear cache and cookies in my browser?

10. The chat room never loads. Why?

[DMWHelper]

1. I lost my password. What should I do?

Please, follow the link "I forgot my password" here.

[DMWHelper]

2. I registered today and still haven't received my activation code. Please, help!

Please, follow the link "I don't receive verification link" here. If your link is expired, try to request a new one. The 24 hours expiration time is made for a security reason. Remember to check your Spam folder later. Our activation email may be blocked by your anti-spam filters. If so, it is necessary to add our webmaster@domywife.com email to your anti-spam whitelist and request the verification link again.

[DMWHelper]

3. How do I change my email?

You can do it in your profile settings. To change your email click here.

[DMWHelper]

4. How do I change my password?

You can do it in your profile settings. To change your password click here.

[DMWHelper]

5. I’ve entered correct both username and password, but I’m still receiving the error message while logging in.

This is a rare case, try deleting your cookies, browser's cache files and enabling Java scripting in your browser.

[DMWHelper]

6. How can I send a technical report to administrators?

Please, use our troubleshoot tool here if you encounter any problems while logging in and if you need to send a technical report to our support team.

[DMWHelper]

7. How do I enable cookies in my browser?

To enable cookies, find your browser version on the list and follow the instructions specified below:

Google Chrome

1. Click the Wrench menu.
2. Select Options.
3. Click the "Under the Hood" tab and find the Privacy section.
4. In the Cookie settings drop-down menu, select one of the following:
   • Allow all cookies
   • Restrict how third-party cookies can be used
   • Block all cookies
5. Click close.

Mozilla Firefox

1. Click the Tools menu. (On a Mac, click the Firefox menu.)
2. Select Options. (On a Mac, select Preferences.)
3. Click the Privacy tab.
4. Select the "Accept cookies from sites" checkbox.
5. Click the OK button.

Internet Explorer

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Privacy tab.
4. Click the Default button (or manually slide the bar down to "Medium").
5. Click the OK button.

Opera

1. Open the Tools menu.
2. Select Preferences.
3. Open the Advanced tab.
4. Select Cookies item.
5. Select "Accept cookies" or "Accept cookies only from the site I visit" option depending on your needs.
6. Click OK.

Apple Safari

1. Click the Safari menu.
2. Select Preferences.
3. Click Security.
4. In the "Accept Cookies" section, select Always.

[DMWHelper]

8. How do I enable JavaScript in my browser?

Google Chrome

• Unfortunately, the current version of Chrome doesn't have an option to disable/enable JavaScript "on the fly". It should be enabled by default.

Mozilla Firefox

1. Select Tools from the top menu.
2. Choose Options.
3. Choose Content from the top navigation.
4. Select the checkbox next to "Enable JavaScript".
5. Click OK.

Internet Explorer

1. Select Tools from the top menu.
2. Choose Internet Options.
3. Click on the Security tab.
4. Click on Custom Level.
5. Scroll down until you see section named Scripting.
6. Under Active Scripting, select Enable.
7. Click OK.

Opera

1. On the Tools menu, click Preferences.
2. On the Advanced tab, click Content.
3. Click to select the "Enable JavaScript" check box.
4. Click OK.

Apple Safari

1. Select Safari from the top menu.
2. Choose Preferences.
3. Choose Security.
4. Select the checkbox next to "Enable JavaScript".

[DMWHelper]

9. How do I clear cache and cookies in my browser?

Google Chrome

Clear browsing data:

• Click the Tools menu.
• Select Options.
• Click the Personal Stuff tab.
• Click Clear browsing data.
• Select the checkboxes for the types of information you wish to remove.
• Use the "Clear data from this period" menu to select the amount of data you want to delete.
• Click Clear Browsing Data.

Mozilla Firefox

Clear cache:

• Click the Tools menu.
• Select "Clear Recent History".
• Under "Time Range to Clear" select Everything.
• Select the Details checkbox.
• Select the Cache checkbox.
• Click the Clear Now button.

Clear cookies:

• Click the Tools menu.
• Select "Clear Recent History".
• Under "Time Range to Clear" select Everything.
• Select the Details checkbox.
• Select the Cookies checkbox.
• Click the Clear Now button.

Internet Explorer

Clear cache:

• Click the Tools menu.
• Select Delete Browsing History.
• Select the checkbox for Temporary Internet Files.
• Click the Delete button.
• Once the files have been deleted, click OK.

Clear cookies:

• Click the Tools menu.
• Select Delete Browsing History.
• Select the checkbox for Cookies.
• Click the Delete button.
• Once the files have been deleted, click OK.

Opera

Clear cache:

• In Opera, click the Tools menu.
• Click Preferences.
• Select the Advanced tab.
• In the left-hand column, click History.
• In the Disk cache section, click Empty Now.
• Click OK to close Preferences.

Clear cookies:

• In Opera, click the Tools menu.
• Click Delete Private Data.
• Click Detailed Options.
• Select Delete all Cookies.
• Deselect the checkbox for any of the other Private Data options that you don't want to delete.
• Click Delete.

Apple Safari

Clear cache:

• Click the Edit menu.
• Select Empty Cache.
• Click Empty.

Clear cookies:

• Click the Safari menu.
• Select Preferences.
• Click Security.
• Click Show Cookies.
• Click Remove All.
• Click Done to close the cookies list.
• Close the Preferences dialog box.