How to Ask Questions the Right Way
 

How to ask questions the right way to get an answer you need.

Before submitting your support case, try to do the following:

1. Try to find an answer by reading our on-line manuals.

2. Try to find an answer by reading our FAQ.

3. Try to find an answer by searching the web.

If you can't find an answer, prepare your support case for a submission:

Think it through. Take your time. When you ask, try to be specific by demonstrating the facts you've gathered before. Describe your case by submitting your login name, e-mail, and the URL of your problem. Use meaningful topics and read your message twice before actually sending a case. Write in clear, grammatical, correctly-spelled language. Be precise and informative about your problem. Sorry, we provide support only in English language at the present time.